Privacy Policy

Last updated 8 October 2026. How HandyMan Do IT handles your information.

Who is responsible for your data

HandyMan Do IT is responsible for the personal data processed through the HandyMan Do IT apps and website. This notice explains what we collect, why, who sees it and the choices you have. Contact: handymanservicesdoit@gmail.com or +237 652 767 674.

What we collect

Account: your name, phone number, email address, password (stored hashed), language and region.

Profile: your photo, and for professionals their disciplines, experience, availability and verification documents.

Bookings and requests: what you ask for, photos you attach, addresses and map pins, dates, messages, ratings and reviews.

Payments: the Mobile Money number you pay with, the amounts, the gateway's transaction references and your wallet movements. We never see or ask for your Mobile Money PIN.

Location: a one-time position when you choose to use it, and a live position only while a professional is on the way to you or while you choose to share yours during a visit.

Calls and messages: who called whom, when and for how long; the audio of in-app calls travels directly between the two phones and is not recorded. Messages are stored so both sides keep a record.

Support: the cases you open and what you tell us.

Device and usage: basic technical data needed to run and secure the apps.

Why we use it

To create your account and keep it safe; to match requests with suitable professionals and to run bookings from first contact to completion; to collect and pay out money and to prevent fraud; to let you and your professional reach each other; to answer support requests and settle disputes; to meet our legal and accounting obligations; and to improve the service. We process this data because it is needed for the contract with you, because the law requires it, or because we have a legitimate interest in running a safe service. Where consent is needed, such as for location access, we ask for it.

Who sees what

Professionals see what they need to do the job: your name and photo, the request, the photos you attached, the address and pin, and your phone number only once the booking is paid. Customers see the professional's name, photo, rating, disciplines and, while they are on the way, their position.

Service providers process data for us under contract: the payment gateway (Mobile Money collections and payouts), the email and SMS providers (your notifications), map and routing providers (coordinates only, without your identity), our hosting provider (data stored in the European Union) and the AI provider behind the in-app assistant (your questions, not used to train models). We share data with authorities when the law requires it. We do not sell your data.

How long we keep it

Your account data stays while your account is open. Bookings, payments and wallet records are kept for five years after the booking for accounting, tax and dispute purposes. Live location shares are deleted when the visit ends. Verification documents are kept while a professional is active and deleted when they leave. Support cases are kept for three years. When you close your account, the rest is deleted or anonymised within 30 days unless the law requires us to keep it.

Your choices and rights

You can see and correct your details in the app, change your photo, choose how we reach you (in-app, email, SMS), turn location access on or off in your phone settings, and close your account from the app. You can ask us for a copy of your data, for corrections or for deletion, and you can object to a use you disagree with, by writing to handymanservicesdoit@gmail.com. We answer within 30 days.

Security

Data travels encrypted. Access is restricted by role and by row-level rules, so a professional only ever reads their own jobs and a customer their own bookings. Staff access is logged. Payments are handled by a licensed gateway; your PIN never enters our systems. If a breach ever affects you, we tell you and the authorities as the law requires.

Children

The platform is for adults. We do not knowingly collect data from anyone under 18; if you believe we have, contact us and we will delete it.

Changes and contact

We may update this notice as the service evolves. Material changes are announced in the app. Questions or requests: handymanservicesdoit@gmail.com or +237 652 767 674. Last updated 8 October 2026.